Shipping and Delivery
At Mordai, we strive to ensure that your shopping experience is smooth and convenient from the moment you place your order until it reaches your doorstep. Below are the details regarding our shipping and delivery processes:
1. Shipping Locations
We offer shipping to locations across [country/region] and select international destinations. Please check the availability of delivery to your area during checkout.
2. Shipping Options and Charges
We provide a range of shipping options to suit your needs:
- Standard Shipping: Typically delivered within 5-7 business days.
- Express Shipping: Delivered within 2-3 business days for an additional fee.
Shipping charges vary based on the delivery location, order value, and selected shipping method. Orders above a certain amount may qualify for free shipping, as indicated during checkout.
3. Processing Time
Orders are processed within 1-2 business days after payment confirmation. Processing times may vary during peak seasons or promotional periods.
4. Tracking Your Order
Once your order is shipped, we will provide a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment in real-time.
Returns, Exchanges, and Refunds
At Mordai, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with flexible return, exchange, and refund policies.
1. Eligibility for Returns
Returns are accepted under the following conditions:
- The product must be unused, unworn, and in its original condition with tags and packaging intact.
- Returns must be initiated within 15 days of receiving the product.
Certain items, such as personalized or customized products, may not be eligible for returns. Please review the product description for specific details.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our support team at returns@mordai.com or [Your Contact Number] with your order details.
- Our team will provide you with a return authorization and instructions for shipping the item back.
- Ship the product back to the address provided, ensuring it is securely packed to avoid damage during transit.
Return shipping charges may apply, unless the return is due to a defective or incorrect item.
3. Exchanges
If you wish to exchange a product for a different size, color, or item, follow the same steps as returns. Exchanges are subject to product availability.
4. Refunds
Refunds are processed once the returned item is received and inspected. The refund amount will be credited to your original payment method within 7-10 business days.
- For COD orders, refunds will be issued as store credit or via bank transfer.
- Shipping charges, if any, are non-refundable.